If your iPad is covered by Apple's Limited Warranty, AppleCare/AppleCare+ or under Australian Consumer Law we are able to arrange replacement for you. To determine if your iPad is covered by warranty, enter the serial number into the Online Service Assistant section on the Apple Support site.
Note: We may need a copy of your proof of purchase document (ie. tax invoice) to confirm your warranty status.
For warranty repairs the following process applies:-
- You need to drop your iPad into our service centre. We will immediately check it for damage (ie. damage resulting from accident, liquid damage, disassembly, unauthorised service and unauthorised modifications) and we will confirm warranty coverage.
- We will then diagnose your iPad to reproduce the fault and confirm that it needs replacing. This can take some time (ie. a faulty battery can take over 24 hours to diagnose as we will have to run a playback test).
- When diagnostics confirm your iPad needs replacing, we will submit information to Apple to request a replacement.
- When we receive your replacement iPad from Apple we will call you to advise it is ready for collection.
Note: Your replacement iPad will be covered by your existing warranty or a 90 day warranty, whichever is the greater.
What if my iPad is not covered by warranty?
As an authorised Apple Service Provider, iLove Computers can also arrange service for your iPad. We do not repair individual components of your iPad (ie. touchscreen or buttons), but replace the entire iPad through Apple's Out of Warranty service program. The pricing for repair exchange or battery exchange of your iPad is shown in the right hand column.
Note: Before replacing your iPad under the battery exchange program we will need to run a battery playback test to confirm that the battery has expired, before providing an exchange.
What do I need to do before coming in for service?
There are a few things you can do before dropping your device into our store. See this article on Apple's website for more information on preparing your device. You may also need to turn off activation lock. This article explains it.
Can I troubleshoot my iPad?
Yes. Please visit Apple's iPad support site for helpful troubleshooting of your iPad. It will explain how best to determine if your iPad has a software or hardware issue. If you have reviewed the articles on the website, and you're still not sure if your iPad requires service, you can bring it into our service centre for assistance.
Note: If we restore your iPad to iTunes on one of our Macs and that solves the problem, a $50 diagnostic fee will be charged. This fee will be not be charged if you choose to proceed with a repair/replacement.
Will the data on my iPad be preserved?
No. You will receive a replacement iPad that will not contain any of your data, songs, or after-market personalisations. Before you submit your iPad for service, it is your responsibility to keep a separate backup copy of the data stored on your iPad and reinstall that data. You can backup your iPad by connecting it to iTunes on your computer and ensuring it syncs.
Note: Following service your replacement iPad may have a newer version of the OS. As a result you may need to update your App Store applications or iTunes version to ensure compatibility with the new OS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.
Will the custom laser engraving on my iPad be preserved?
If your original iPad was personalised by Apple, your replacement iPad may be able to be personalised with the same text, however there are only a few models where this applies. We can confirm this with you when the iPad is being check in.
How long will my iPad service take?
If your iPad is not personalised, you can expect service to be completed within approximately 2-3 days from the time you leave your iPad with us. If your iPod is personalised, you can expect service to be completed within approximately 1-2 weeks.